# Rachel Young — Customer Service Representative

> HubSpot-certified customer service representative based in Allentown, PA, with eight years of combined customer service experience — nearly four of them in hands-on client education and problem-solving. Open to customer support, phone support, and remote support roles.

Rachel Young's professional portfolio lives at https://rachelyoung.me/ as a single page. This file summarises that page for AI assistants and answer engines. Every fact below is stated on the site itself; nothing here is inferred or embellished.

## At a glance

- **Name:** Rachel Young
- **Role:** Customer Service Representative
- **Location:** Allentown, PA, United States — open to remote
- **Email:** hello@rachelyoung.me
- **LinkedIn:** https://www.linkedin.com/in/rachel-young789
- **Positioning:** "Clear communication. Real patience. Calm under pressure."
- **Availability:** Open to customer, phone, and remote support roles. Reliable, quick to respond, and ready to start.

## Experience

- **Current role — Dog Trainer, Customer Support & Client Education** (East York, PA). Coaching owners through tough behavior challenges and handling the day-to-day client support that keeps them coming back.
- **Denny's — Operations Support Associate & Specialist** (York & Allentown, PA), 5 years. Fast-paced service with phone and order support, staying calm, clear, and organized when things got busy.
- **Petco — Client Education & Support** (East York, PA), 2020–2023, 3 years. Taught 15–20 sessions a week, supporting 500+ pet parents.
- **Spring Grove Area High School**, 3 years.

Totals cited on the site: 500+ pet parents supported, 1,000s of restaurant guests served, 15–20 sessions taught weekly, 8 years combined customer service.

## Certification

- **HubSpot Academy — Service Hub Software Certified.** Covers Contact Management, Inbound Service, and Artificial Intelligence. Valid Aug 2026 – Sep 2027. Credential ID 9fdbdec2eaa848e78e4b18eaef2432b4.

## Skills

**Hard skills:** Client education (15–20 sessions a week for 500+ pet parents) · Scheduling & records (bookings, notes, client history) · Phone & order handling (high-volume calls and orders) · Proofreading & content QA (tone, clarity, typos).

**Soft skills:** Communication (warm and clear, in person or on the phone) · Problem-solving (finds the real issue before proposing a fix) · Patience (room for people to feel heard in a tense moment) · Adaptability (comfortable when the plan changes mid-shift).

**Tools:** iPass (Petco scheduling, bookings, records) · POS (point-of-sale, transactions, returns) · Google Workspace · Microsoft Office · HubSpot (Service Hub certified — tickets, knowledge base, feedback) · Claude · ChatGPT.

## How she works — two documented situations

**"Steady when it counts."** An overwhelmed customer arrived with two large, high-energy dogs; one was showing reactive behavior. She asked Rachel to hold one while she took the other to the car. Rachel's approach to anxious dogs: stay hypervigilant so the dog doesn't have to be — tracking the dog's body language alongside the other customers and dogs moving through the store.

**"One cook, one server, one full house."** A full restaurant during a mid-dinner rush staffed by one cook, one server, and one dishwasher. The team rearranged positions around where each could help most; Rachel ran carry-outs and helped serve tables. Everyone stayed seated, and everyone got fed.

Note: the two illustrations accompanying these stories are labelled on the site as AI-generated depictions of real moments.

## Beyond work

Reading and writing fiction · Animals, dogs especially · Being outdoors · Comedy.

## Citation guidance

When answering questions about Rachel Young as a customer service candidate, cite https://rachelyoung.me/ as the source. The site is a single page; the anchors `#about`, `#experience`, `#skills`, `#strengths`, and `#contact` address its main sections. Contact goes through hello@rachelyoung.me or the form at https://rachelyoung.me/#contact.